General Terms and Conditions of Sale

Article 1: Application of the Terms and Conditions The offer from Seujet Automation Sàrl via its websites (www.sjtautomation.com and www.seujet-international.com) is intended exclusively for business customers and not for private individuals.

These Terms and Conditions govern the legal relationship arising from the sale of industrial automation parts (« Goods ») by Seujet Automation Sàrl (« Seujet Automation ») to the purchasing customer (the « Customer »). They apply to all contracting parties of Seujet Automation in the context of the sale of Goods.

Any purchase of Goods by a Customer implies unconditional acceptance of these Terms and Conditions, which take precedence over the Customer’s own terms and conditions, unless expressly agreed otherwise in writing by Seujet Automation. Special conditions explicitly accepted in writing by Seujet Automation may derogate from these Terms and Conditions but will only apply to the specific sale for which they were granted.

Any amendment, waiver, or partial or total exception to these Terms and Conditions will not be binding on Seujet Automation unless expressly accepted in advance in writing by Seujet Automation.

Seujet Automation reserves the right to modify these Terms and Conditions at any time. Changes will be notified to the Customer in writing and are deemed accepted if the Customer does not object in writing within 10 days of the notice.

Article 2: Goods Illustrations, photos, or descriptions of Goods provided by Seujet Automation are for informational purposes only and do not bind Seujet Automation. Sales documents and technical descriptions provided prior to ordering are non-binding unless otherwise agreed in writing.

Unless stated otherwise, all transport, insurance, authorization, and certification costs are borne by the Customer. The Customer is also responsible for all taxes, duties, customs fees, and other charges related to fulfilling the sales contract, unless otherwise agreed in writing.

Article 3: Orders Orders via the website Orders may be placed through Seujet Automation’s website at www.seujet-international.com. Clicking the “Buy” button after providing payment information constitutes a sales contract.

Orders via written or electronic communication Customers may place orders by submitting a purchase order via letter, fax, email (sales@seujetautomation.com), or any other agreed method (« Order »).

If the item shown on the website is out of stock, the listed price is not binding. Seujet Automation may issue a new offer or decline the request.

Purchase orders or similar documents sent by the Customer are considered non-binding offers. The Order becomes binding upon written confirmation from Seujet Automation or upon issuance of an invoice.

If Seujet Automation responds to an Order with a modified offer, the Customer must reject it in writing within 5 days, failing which the modified offer is deemed accepted.

Article 4: Payment and VAT Accepted Currencies Payments via the website must be made in euros (EUR).

Bank Transfers After completing payment, customers are redirected to an order confirmation page and receive an email with bank details. The payment reference must include the order number. Proof of payment must be sent to: administration@seujetautomation.com.

Only IBAN and SEPA bank transfers are accepted.

Bank details (EUR): SEUJET AUTOMATION Sàrl
Account number: 0215 00168382.60E
IBAN: CH31 0021 5215 1683 8260 E
BIC/Swift: UBSWCHZH80A

Credit/Debit Card Payments We accept major debit and credit cards (Visa, MasterCard). Payments are securely processed through STRIPE using SSL encryption and 3D Secure authentication. For more information: https://stripe.com/payments#security.

Paypal Payments Paypal payments are accepted at: logistics@seujetautomation.com. All Paypal fees are borne by the Customer.

All payments must be made in full, in euros, within the agreed timeframe or, by default, within 30 days of invoicing without any discount. Special agreements may be made for deferred payment.

Product prices shown do not include VAT. VAT will be added at the applicable rate at delivery.

For international orders, the Customer is responsible for all export/import formalities and related taxes. The Customer must ensure that appropriate documents are provided to Seujet Automation. Non-compliance may result in additional VAT and administrative charges being passed on to the Customer.

Article 5: Delivery and Lead Times For products marked « In Stock, » delivery time is approximately 24h to 15 business days.

For « Available on Order » products, delivery time depends on supplier lead times. Seujet Automation will inform the Customer of any delays.

Unless otherwise agreed, delivery times are indicative. Reasonable delays do not justify order cancellation or damages. Partial deliveries are allowed if they do not unreasonably harm the Customer.

Seujet Automation will manage shipping and choose the most suitable method unless otherwise agreed. Customers may collect Goods directly if agreed in advance.

Tracking information will be shared once the Goods are dispatched. An email with estimated delivery time, carrier name, and tracking number will be sent. Seujet Automation is not responsible for delivery delays after dispatch.

Goods will be properly packaged. Packaging costs are included in the product price unless stated otherwise.

Seujet Automation reserves the right to claim damages from the Customer for failure to comply with delivery-related obligations.

Article 6: Risk Transfer; Retention of Title Risk transfers to the Customer upon delivery or collection. Seujet Automation retains ownership of the Goods until full payment is received. Seujet Automation may register retention of title at the Customer’s expense and the Customer must not act against this clause.

Article 7: Warranty and Returns Reconditioned or used products: 30-day warranty from receipt date.
New products: 6-month warranty from receipt date.

Seujet Automation will inform the Customer of any discovered defects.

Non-defective returns must be in original condition and securely packaged. Refunds or replacements are excluded if the item is returned damaged or altered due to negligence.

Article 8: Defective Orders Goods are considered defective if not operational or as ordered. Claims must be submitted within 10 days of receipt. Hidden defects must be reported within 10 days of discovery.

No claims are accepted after these periods. No warranty applies in cases of misuse, improper storage, negligence, or unauthorized modifications.

In case of defects, Seujet Automation may:

Repair or replace the item within 20 days
Offer a price reduction
Cancel the order and issue a refund (only with prior written approval)

No further claims or damages are accepted.

Article 9: Customer Default In case of late payment, Seujet Automation may charge: (i) 5% interest, (ii) CHF 50 internal reminder fee, (iii) external collection costs.

Seujet Automation may cancel the order and claim back the Goods.

Additional damages (e.g., storage, insurance) are at the Customer’s expense.

In case of doubts about solvency, Seujet Automation may require immediate payment and suspend deliveries.

Seujet Automation may offset mutual claims. The Customer may only offset claims that are acknowledged or court-ordered.

Article 10: Force Majeure Events such as strikes, natural disasters, wars, or other unforeseeable incidents relieve the parties from their obligations for the duration and scope of the disruption.

Article 11: Documentation Seujet Automation will provide necessary technical or legal documents (e.g., manuals, certificates) when reasonably required.

Article 12: Confidentiality and Data Protection All information exchanged during order execution is confidential. Both parties agree not to disclose order details to third parties. Service providers must comply with equivalent confidentiality obligations.

Seujet Automation may process Customer data in accordance with Swiss data protection laws.

Article 13: Controlling Language These Terms and Conditions are available in both French and English.

Article 14: Applicable Law and Jurisdiction These Terms and Conditions are governed by Swiss substantive law, excluding private international law and the Vienna Convention. Any disputes shall fall under the exclusive jurisdiction of the courts of Geneva, subject to appeal to the Federal Court in Lausanne.